System Status
All Systems Operational

About This Site

This is Intercom's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

As always, if you are experiencing any issues with Intercom, don't hesitate to get in touch with us at team@intercom.io and we'll get back to you as soon as we can.

Intercom web application ? Operational
Intercom APIs ? Operational
Intercom Mobile APIs ? Operational
Intercom message delivery ? Operational
Small message delivery ? Operational
Medium message delivery ? Operational
Large message delivery ? Operational
Intercom Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
REST API response time
Fetching
REST API availability
Fetching
Mobile REST API response time
Fetching
Mobile REST API availability
Fetching
JS API response time
Fetching
JS API availability
Fetching
Web response time
Fetching
Web availability
Fetching
Webhook delivery time
Fetching
Small Message Delivery Times ?
Fetching
Medium Message Delivery Times ?
Fetching
Large Message Delivery Times ?
Fetching
Past Incidents
Sep 25, 2016

No incidents reported today.

Sep 24, 2016

No incidents reported.

Sep 23, 2016
Resolved - We have identified the problem and resolved the issue with our sign in.
Sep 23, 09:04 UTC
Investigating - We are investigating an issues with our sign in and working to resolve this.
Sep 23, 08:55 UTC
Sep 22, 2016

No incidents reported.

Sep 21, 2016
Postmortem - Read details
Sep 21, 16:07 UTC
Resolved - This incident has been resolved.
Sep 21, 15:40 UTC
Update - We have identified the issue causing our outage and are now fully operational. Our messenger was temporarily disabled during this period.
Sep 21, 15:35 UTC
Investigating - We're currently investigating degraded performance of our web app and APIs. We are investigating and working to resolve this.
Sep 21, 14:23 UTC
Sep 20, 2016

No incidents reported.

Sep 19, 2016
Resolved - A problem with one of our datastores was causing issues with our user list. We've identified the issue and it has been resolved.
Sep 19, 17:24 UTC
Identified - The user list is operational, but users are taking some time to be ingested. We are working to resolve this.
Sep 19, 15:53 UTC
Investigating - We're currently investigating an issue with our user lists.
Sep 19, 15:23 UTC
Resolved - The issue has been resolved.
Sep 19, 15:49 UTC
Monitoring - We have deployed changes to resolve the problems affecting our API and are currently monitoring the situation.
Sep 19, 14:41 UTC
Investigating - We're looking into higher than usual latencies and errors on our JS and REST APIs.
Sep 19, 13:57 UTC
Sep 18, 2016

No incidents reported.

Sep 17, 2016
Update - The scheduled maintenance has finished.
Sep 17, 10:09 UTC
Completed - The scheduled maintenance has been completed.
Sep 17, 10:07 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 09:00 UTC
Scheduled - We are applying operating system upgrades to our database hosts. Our APIs & web app will be unavailable for brief periods during this maintenance window.
Sep 16, 14:07 UTC
Sep 16, 2016

No incidents reported.

Sep 15, 2016
Resolved - We have identified and resolved a brief issue with our Mobile API.
Sep 15, 14:52 UTC
Investigating - Our Mobile APIs are currently experiencing downtime. We're investigating the cause.
Sep 15, 14:50 UTC
Sep 14, 2016
Resolved - This incident has been resolved.
Sep 14, 11:01 UTC
Monitoring - The web app is now back up and available.
Sep 14, 10:12 UTC
Identified - We've identified the cause and are working to resolve this.
Sep 14, 10:02 UTC
Investigating - Our web app is currently down, we're working to resolve this.
Sep 14, 09:59 UTC
Sep 13, 2016

No incidents reported.

Sep 12, 2016

No incidents reported.

Sep 11, 2016

No incidents reported.